PRIVACY POLICY

This privacy policy is for silverbackgallery.com.

How we use information:
All your information is strictly confidential. The information collected is provided voluntarily by you registering on our site, via email, social media, placing an order, offering to sell us an item or other direct contact. We do not sell or rent this information to anyone at any time.
We use the information collected for promotion, gallery information, order fulfillment, product/service information or to respond to an inquiry as well as other gallery related business only. Your information is not shared with anyone outside of our company other than to complete a request such as to process/ship an order or for gallery marketing only.
We may contact you via the contact information you provided us for product information, contests, specials, promotions, follow up to sales or purchasing inquiries or changes to our policies unless you ask us not to. We may also contact you via the information that you have provided us if we have any questions in regards to billing or processing.

How to control your information:
You can opt out of our contacts at any time by contacting us at any time at [email protected]. You can also change your contact info by contacting us or edit the information in your account settings for this site if you have created a profile. You can also unsubscribe from our mailing list by using the unsubscribe option in the email sent to you or by contacting us.

Securing the information:
We take security of our site and your information very seriously. We have used SSL protocols to secure our site. You can see this with the word “Secure” or the lock icon in the address bar of our site. In an effort to further protect your financial information we use a third party payment system (Stripe) to process secure payments so no financial information is collected by us.
We also protect your information offline by offering access to your information to only key personnel required to complete a specific task for you such as respond to an inquiry, fill an order etc. All hardware that contains any customer information are kept securely.

Other information:
We may use cookies to identify repeat visitors, visitor data and help improve access to our site. We do not gather any personally identifiable information. We have no control or control of the cookies from any sites that we partner with.
We also partner with other companies to process credit card orders or for shipping. When we share any customer information required to complete an order they are not allowed to use the information for any other purpose other than to complete the order.
This website also contains links to other websites or social platforms. We encourage you to review their policies before using their site or services. We have no access or control over their content, cookies or any other policies.

SHIPPING AND TRACKING

We ship using United States Postal Service, Fed Ex, UPS and DHL depending on location being shipped to and other logistics.

Our goal is to ship your package within a week’s timeframe.

You can always check the status of the package by checking the tracking number provided to you by email with the carrier noted in your shipping email or by contacting us at [email protected] .

PACKAGING

We take great care in packaging your new item. Your package will be expertly packaged.

For prints that are shipped in tubes, we use high quality, thick tubes that are extremely resistant to damage.

We offer flat rate packing also. For high value items or if you just prefer your prints to be shipped flat we would be happy to ship your items flat for an additional charge.

Please contact us at [email protected] for flat shipping options and associated costs. Please note contact us within the first 48 hours of placing your order as we strive to ship out your order ASAP and cannot modify or recall a shipped item.

UNPACKING

We wear white gloves when handling your item at all times. We would recommend that you wear them also if you have them. If you do not have white gloves, please have clean, dry hands and take care in slowly un-packaging your items. Please remember that it is paper after all and can be damaged or dinged easily if not properly handled. Boxed items also need to be handled with care to avoid any possible damage.

Do not use any sharp objects in un-packaging to prevent any damage while opening on any package! We get excited when we get something new also but please take your time and enjoy!

TAXES, IMPORT DUTIES AND VAT

All taxes, import duties and VAT fees are your responsibility 100%. We are not aware of nor can we assist in the processing, assessment or collection of any such fees or taxes. You will be responsible under applicable law to make any required payments to full satisfaction. We ONLY provide shipping documents and sales invoice upon purchase.

Please contact any such tax agency prior to purchase as we cannot issue refunds for additional payments required to be paid by consumer.

RETURNS

All sales are FINAL. We do NOT accept returns. We do NOT offer replacement or refunds for lost, stolen or damaged items due to the limited nature of the items we offer for sale.

If there is NO mention of insurance provided with your order it did NOT come with such coverage.

If you would like to arrange for coverage prior to purchase or if you have any questions please email [email protected] .

Orders may not be cancelled for any reason. If an order is cancelled by us you will receive a full refund.

ADDITIONAL INFORMATION

All our artwork is 100% authentic. We have acquired the vast majority of our items either directly from the artist, publisher, event, exhibition or our network of other long time collectors.

Most of the artwork is either numbered or comes with a COA (if applicable).

We are not responsible for any errors including but not limited to typographical errors and reserve the right to cancel any order.

We reserve the right to remove any user account from our site, mailing list, social media or any other means that are controlled, operated and managed by us without notice.

Due to their limited availability and to be transparent and fair to all our customers all items are sold on a first come basis.

We have made every attempt to show the artwork images in proper light and represent them in actual colors including showing scale of items where appropriate. Please note that image colors may vary slightly in person. If you would like additional images for any product prior to purchase please email [email protected] .

We store all our artwork or other collectible items in a smoke free, climate controlled environment. We use conservation grade archival materials when storing.